Refund policy

Made to order, made for you

Because every item is printed especially for your order, we can't accept returns if you've simply changed your mind. This applies to personalised items in particular. Please check sizes and details carefully before ordering.

Wrong size or a change to your order?

If you've picked the wrong size or want to change something, email us as soon as possible. We can usually make changes before your order goes into production. Once it's been made, we can't swap or refund it.

Faulty, damaged or wrong item?

We're sorry if something isn't right. If your item arrives faulty or damaged, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back unless we ask you to.

Worn or used items

We can't accept items that have been worn, washed or used, except when there's a fault.

Refunds

Approved refunds go back to your original payment method. Please allow up to 14 days for the refund to reach your account.

Get in touch

Email: laura@theinstantgallery.co.uk

This policy doesn't affect your statutory rights.